The classification depends on the percentage of positive actions that the company is developing in terms of sustainability. The assessment of these actions is done through the Standard, which assigns points according to the methodology of categorization.
It consists of an evaluation questionnaire, the overall assessment and the evaluation of the general perception of the company and its sustainable tourism projects.
The guide refers to certain practices to facilitate the implementation of the sustainability measures, in accordance with the CST program, in Lodging Establishments and Tour Operators Agencies. The Guide is not intended to be a policy document, so that it is not the only way that exists to meet the CST requirements. It gives the employer the possibility to design its own strategy to achieve the objective.
It is the project evaluation, programs or actions of the tourism company, relevant to sustainable tourism, and which results are not reflected in the questionnaire. It refers to active relevant projects or programs, working to support of sustainability. It highlights the objective of the project or program, and provides an accurate report on the results and relevant achievements to date. You can register more than one project, but they must be classified in the different areas that the CST evaluates.
The general assessment should be completed by the general manager of the company. The General Evaluation provides an opportunity to the person in charge of the Accommodation Establishment and Tour Operators Agency to refer or report on projects, programs or specific actions in the area of sustainability, which are going on right now but are not adequately reflected in the evaluation questionnaire.
The General Manager submits the project for consideration to the assessment team, which will then give it a rating according to their criteria. The projects submitted for consideration are evaluated and receive a score between 0 and 3. Whenever it appears that the project is not relevant or that it is already taken into account in the evaluation questionnaire, will receive a score 0.
The scores of 1, 2 and 3 are assigned according to the assessment that the evaluation team makes of the project. During the evaluation, the evaluation form is left in the company to be completed and sent to the group for later evaluation. Also the General Perception Assessment of positive and negative situations, which are affecting each of the areas.
The evaluation team refers to the most relevant positive or negative aspects that they observed during their visit to the company. This is done for each one of the areas and it is complemented only in those areas that the evaluation team thinks appropriate. The factors identified receive a score, which reflects on the final assessment.
General perception chart: Whenever appropriate; it refers to situations that have not been evaluated by the questionnaire, or which importance has not been evaluated in any dimensions. Not necessarily all spaces must be completed; only those which the evaluation team deems necessary.
Score chart: Each one of the items indicated will receive a score of 1 to 3 for the positive aspects, and -1 to -3 for the negative ones. This score should reflect a consensus between the assessment team.
The final score corresponds to the results of the questionnaire, the overall assessment and the general perception, in accordance with the following chart:
2. Si = Number of affirmative answers
3. EG = General perception. Points earned during the General Evaluation.
4. PG = General perception. Points earned during the General Percetion Evaluation
5. Total scroe = The result of adding Si+EG+PG, divided by PM. This score is used in the LEVEL system.
It assigns a relative value on the importance of each question, in the context of the scope and the descriptor. The weighting (poderacion) values vary between 1 and 3, reflecting the degree of importance
Evaluation Bar [ SI | NO | NA ]
- Si: The company complies with the condition referred
- No: The company does not complies with the conditions
- NA: The conditions referred does not applies to the particular company.